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Managed IT Services: A Guide on the Key Things to Know
If you aren’t an IT expert or simply don’t have the time to worry about tech, then consider managed IT services.
IT managed services take care of business technology so you don’t have to. By outsourcing your IT requirements, you get to focus on running daily operations. Essential services like online security and data backup are carried out by professionals.
Two-thirds of businesses now partner with managed service providers. Nearly half of businesses have increased security concerns. And they’ve upped their IT spend to hire a provider to manage things.
This guide explains the managed services model. It examines how it can benefit your business and who you can trust.
What Is Managed IT Services?
Managed IT services cover a range of functions like backup and recovery to network and systems management.
Providers are security specialists who monitor active online threats. They’re proactive, meaning your software’s kept up-to-date against malicious bugs.
If your computers go down, a managed provider can fix them remotely. No need for in-call visits, although providers offer that service too.
How Can IT Managed Services Benefit Me?
If you’re a start-up you’ll need all the help you can get when installing your network.
Employees need to communicate and everything’s done online. Who can you trust to set-up VoIP lines or CRM software? What do you do if you need support at 3 AM?
An expert on the other end of a phone brings reassurance and resolution. They’re dedicated to ensuring your business runs smoothly. When problems occur, they get them fixed – fast!
Business growth needs to be managed too.
Adding extra workstations and software licenses is a headache when your mind’s on other things. Hooking up new employees to the network takes forever and removes your focus from what matters.
Farm it out to the experts.
They will give you advice on better platforms to use and current legislation requirements. You can track everything in their customer portal and see exactly what’s being done.
Who Can I Trust?
There are thousands of managed service providers out there but who can you trust?
Do they offer everything you need? Are their prices clear or is it sales speak? Is it easy to contact them and do they have a customer support portal?
Make sure the IT management firm you hire offers the full range of services to help your business. For example:
- Cybersecurity
- Data Backup
- Network Security Assessments
- PCI & HIPPA Compliance Assessment
Ask to see their portfolio and if you work nearby, drop in unannounced. Honest, critical feedback is essential to building trust. You offer a professional service and so should they.
Hire the Help You Need
Managed IT services let you focus on running your business, not waste time on managing tech.
They provide reliable support for when things go wrong. They keep you safe from online attacks. And they keep you running smoothly when business booms.
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